Complaints procedure

Belt Transport attaches great importance to the feedback of its customers. Complaints are not only seen as negative feedback, but as essential sources of information that help us continuously improve our services and customer satisfaction. Below is the detailed procedure for submitting a complaint to Belt Transport:

Web Form:Customers are encouraged to submit their complaints via the online web form available on the Belt Transport website. This ensures fast and efficient registration of the complaint and allows immediate follow-up. By telephone: Customers who prefer personal contact can submit their complaint by telephone via the Customer Desk. Our employees will carefully document the complaint and ask the customer to confirm that all information has been recorded correctly. E-mail: Complaints can be sent to info@belttransport.nl. In writing: For those who prefer a formal approach, complaints can be sent directly by post to: Belt Transport General Department, 2288 GK Rijswijk. A physical copy of the complaint guarantees that it reaches the correct department.

Additional information:

Referral: Should a complaint be inadvertently filed elsewhere within the Belt Transport organization, it will be immediately referred to management to ensure the complaint is handled appropriately.

Responsibility: The Managing Director is ultimately responsible for the entire complaints procedure and the final handling of the complaint.

Appreciation:Belt Transport recognizes the value of complaints and feedback and may choose to show its appreciation through a thank you or credit in any publications, depending on the individual situation and the nature of the complaint.

Belt Transport's goal is to ensure transparent, fair and fast complaint handling, with a focus on both customer satisfaction and improving the quality of our services. We take every complaint seriously and see it as an opportunity to learn and grow as a company.